Bio
Jayalatha Ramachandran
An accomplished transformation leader with a proven track record spanning three decades in the dynamic realm of information technology and services. Her expertise extends to service delivery, information management, ITIL, and IT service management. Presently, she is steering large Digital Transformation projects worldwide for CGI's esteemed insurance clients.
Sanjay Adasul
With over 2.5 decades of IT experience, expertise in Business Analysis, Digital Transformations, and IT Service Management. His passion lies in rapidly acquiring new skills. Currently, he oversees a Kanban-driven Guidewire Production Support and FastTrack development project for one of Europe's largest insurers. His commitment to collaborative achievement is unwavering, emphasizing the power of teamwork in the workplace.
Session Title
Embracing simplicity to visualise priorities
Overview
Mastering Kanban is more than just choosing the right tools; it's about crafting a visual model that mirrors your unique workflow. We implemented Kanban to streamline a complex production support service involving 4 expert teams specializing in niche technology. In this session we shall unravel our Kanban way, which yielded remarkable results: a 4.5X reduction in lead time and a 2.5X boost in throughput. We shall have a closer look at how the complex prioritization rules were made simple; and delve into how we dynamically supply the varying demands of resources to manage the spike to incidents. Our success story that prevents the team overburdening and improved customer satisfaction would give you one or two ideas for your own Kanban journey.
