A Certified Agile Coach and Certified Scrum Professional with a passion for software development especially with agile practices such as Test Driven Development, Continuous Integration and Service Oriented Architecture. Currently heading Agile Transformation Office at BookMyShow, a leading online entertainment ticketing platform in India. Enjoy participating and contributing in Agile Events and conference.

Agile for Enterprise Application Maintenance and Support

In today’s digital era Organizations have to rely on software applications to drive their business growth. Organizations have to build Application Maintenance and Support (AMS) Team to ensure all applications are running seamlessly.

Everything around us is evolving so quickly including technologies, market conditions and customer expectations. Merely fixing bugs and maintaining software is not sufficient. Enhancing user experience, improving performance and staying competitive are crucial for organization success.

Can Organizations apply Agile Principals to AMS? Besides responding to customer fast can AMS be leverage for collecting customer data efficiently? I will be unfolding answers to these question during my Presentation using my own journey as Change Agent.

• By combining Kanban and Kaizen philosophies Organizations can build an Application Maintenance and Support(AMS) process model to help them build product with User Empathy
• Visual boards and smart dashboard will help them identify broken and slow process pipelines, faulty code modules.
• Besides being Point of Contact for all technical issues / queries escalated internally/externally in Organization, AMS can adapt to Monitoring as their core responsibility. This will help early detection of problems before impacting the customer.
• AMS can be a key stepping stone in Organization’s Agile Transformation journey.